Frequently Asked Questions
You can send them through the contact form on this site or you can call on 07850 368 501.
Can I order any door in any colour?
Yes, every size is available in every colour shown on our colour charts. Please check the correct colour chart for the product you are interested in.
Can I automate my roller door?
Yes, in order to automate a door you are ordering simply add an operator to your order. If you order a Gliderol operator with a Gliderol roller door then they will be delivered together and you won't be charged delivery on the operator. This is because every door is made to order and delivered direct from the manufacturer on our behalf.
When can I expect my order to arrive?
Depending on time of order, operators and accessories are usually delivered next day. Delivery normally takes about 2 weeks for a door because the doors are made to order but we do keep stock of the more popular sizes and colours which means that delivery time can be greatly reduced on those items. If you want to check which doors are currently held in in stock and eligible for fast delivery please call on 07850 368 501.
How much is the Shipping and Handling Charge?
Delivery on a door is £65 anywhere in mainland UK, delivery on an operator is £25 and delivery for accessories such as remotes, beam sensors etc, is £5 per item.
If you live in one of the following postcode areas: IV, AB, KW, PA, PH, DD there may be a surcharge depending on the nature of your order … please contact us to discuss.
Can I order any door in any size?
Yes, we offer doors to fit any opening up to 16 Ft wide. We already offer the more popular sizes on the website and we will be adding more soon but if our list does not include the exact size that you require then please feel free to call on 07850 368 501 to discuss your requirements without obligation.
How do I pay for my order?
We use Paypal to process your order. Paypal is one of the biggest, most trusted and reliable internet payment processors - you do not need a PayPal account in order to pay us. When you reach the paypal payment stage you will be encouraged to join PayPal but you can pay using your credit card by clicking on the continue link under the Don't have a PayPal account? heading.
If for any reason you don't want to use PayPal call on 07850 368 501 and we will be happy to process your order and accept payment over the phone.
How do I fit my door?
You can fit the door yourself or we can fit it for you.
If you require the door fitting by a profesional please call on 07850 368 501 to discuss - our own fitting service covers most of the country or we might be able to recommend an independent fitter in your area.
For advice on fitting our products yourself please click here to visit our support section and then choose the relevant product from the menu on the left.
Which size door do I need?
All our doors are listed by opening size so you don't need to do any maths to work out which one you need. Select the size of the opening the door is for and the door you receive will be larger than the opening by the amount required for fitting. E.g. the "seven foot" door available on this site is actuallly 7 feet 2 inches wide.
What is the maximum height these doors will fit?
The standard doors listed on this site fit openings up to seven feet tall. However, even though they are not yet listed on the site we can now provide doors for openings up to ten feet high. Please contact us using the contact form or call on 07850 368 501 to get an accurate quote for these or any other bespoke sizes.
Why is there a surcharge on some colours such as Golden Oak?
Some colours are in a a laminated finish which requires a slightly different manufacturing process, you can expect to see this increased price for the same colours anywhere that sells Gliderol doors. The type of finish for a colour also depends on the type of door e.g. Mahogany woodgrain is a standard finish on uninsulated doors but is a laminated finish on insulated doors.
Can I collect my door?
You are welcome to collect your door from our premises in Wigan, Lancashire, WN4 0XL, subject to a handling fee of £30 to cover the cost of getting the custom made door to us from the manufacturer. Please call on 07850 368 501 to make arrangements if you prefer to collect.
Do I need to order an operator for an insulated door?
No, insulated doors come with a complete Somfy automation unit as standard.